Just when you need big data, it’s nowhere to
be found. After Facebook made headlines this week for allegedly meddling
with its Trending Topics section, several analytics firms that have
provided International Business Times with social media data in the past
declined to provide numbers related to the ruckus.
The trouble started with a Gizmodo
report
alleging the company’s Trending Topics section suppresses conservative
topics of interest, thanks to the whims of its curators. Within hours of
the news, the U.S. Senate Committee on Commerce
wrote a letter
to CEO Mark Zuckerberg asking representatives of Facebook to travel to
Washington for a briefing on its curation guidelines. And Thursday,
Facebook
released its full guidelines for news selection, showing the extent to which human judgment is part of the process.
A specific claim made by a former Facebook staffer in the Gizmodo report,
blasted out and
exaggerated
by conservative outlets, is that liberal curators artificially inflated
the popularity of Black Lives Matter online by placing it among
Trending Topics.
Bold Accusation
It’s a bold accusation, especially given that
Black Lives Matter has received mammoth television coverage and social
media attention. Beyond the direct coverage of the broad, decentralized
movement, there also has been relentless mainstream coverage of its
protests around the deaths Michael Brown, Eric Garner, Walter Scott and
Freddie Gray, as well as upheaval in Ferguson, Missouri, and Baltimore.
To investigate the claim to see if there had
been a lift in likes, shares or reach for Black Lives Matter, IBT turned
to third-party analytics firms with access to Facebook’s internal data
through a partnership with DataSift. By comparing Black Lives Matter to
other trending topics, we were looking for some evidence of a boost, as
Gizmodo had claimed.
For reasons unclear, no one appeared willing to share the numbers.
ListenFirst, which describes itself as an
analytics company “providing insights” based on data services and
strategic analysis, initially told IBT it would enthusiastically pull
the data for this “interesting story.”
“[W]e can definitely get you some useful data
that show the comparative popularity of BLM Facebook engagement,” the
company spokesperson said.
A few hours later, the story wasn’t quite interesting enough.
“Given the nature of the sentiment around
Facebook [and the fact that ListenFirst works with FB regularly], we’re
unfortunately going to have to pass on this story,” the company said. (A
week earlier, ListenFirst had
provided IBT with similar data about the social engagement related to Donald Trump’s “taco bowl” tweet.)
More Dead Ends
Further outreach resulted in similar dead
ends. “I don’t think that we could provide a robust enough data story in
this particular case,” a representative from Spredfast said.
“Given the turnaround, we most likely will not
be able to participate in this story,” a spokesperson for Crimson
Hexagon told IBT. When told that more time was available, the firm
flat-out declined.
“Unfortunately, we won’t be able to help with
this particular story/request,” the spokesperson said. “Please do keep
us in mind for future stories related to social media insights.”
A spokesperson representing another firm,
Social Sphere, told IBT in an email: “Unfortunately, our client with
access to Facebook topic data would not be allowed to publicly release
that info. As I understand it, nor would any of the Facebook partners
for contract-related reasons.”
Facebook did not respond to a request for
comment on whether its contracts with these firms include terms or
guidelines that prevent sharing data related to stories involving
Facebook. IBT
reported
last year Facebook does in fact enforce a little-known guideline that
prevents publishers from promoting articles that directly reference the
company, heavily restricting their ability to go viral over the social
network.
When asked for clarification, Social Sphere
appeared to change its reasoning, suggesting that only DataSift could
provide that kind of information. DataSift did not respond to a request
for comment.
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