Microsoft has come under fire in the past for some of its advertising practices and pop-ups related to
Windows 10,
but the company isn’t planning to back down from these endeavors. The
company is now pushing advertisements for what it calls the Personal
Shopping Assistant for Chrome (provided you use that browser).
The browser plugin has actually been out for
several months, and was developed as part of Microsoft’s Garage project
(Garage is a skunkworks for experimental projects and ideas). Its
ostensible goal is to simplify shopping by saving products you browse,
informing you when prices change, and allowing you to share this
information with friends. Since the data is attached to your personal
email account (via Microsoft or Google), there’s a good chance that this
is a monetization effort for Microsoft — the company doesn’t derive
much revenue from selling data, but Microsoft has its own advertising
service and its own search engine. Information about what people are
searching for and purchasing is valuable to multiple market segments.
Reviews for the extension
are split,
to put it kindly. Prior to the last few weeks, there were virtually no
unhappy reviews and not many reviews at all. Now, the extension has been
bombarded with one-star reviews from unhappy users who are frustrated
with the way Windows 10 “recommends” this particular product. Given how
few reviews have been written, it doesn’t seem to be a useful metric of
the extension’s functionality, one way or the other.
The bigger problem Microsoft is facing is the
Windows Store is supposed to be the future of application distribution
and software purchases. The company likes to tout various claims about
the Windows Store, including data from May 2016 where it revealed user
engagement with the Windows 10 Store was more than 2x what the Windows 8
Store averaged, while revenue per-user was up 4x. At the time,
Microsoft claimed 6.5 billion visits from July – May from more than 300
million devices — but that’s actually just 21.6 visits per device, or
2.2 visits per month. The company said little at the time about total
revenue payouts, average developer earnings, or per-application download
rates. Reports from roughly a year ago suggest that developers were
anything but happy with the Windows 10 Store.
But I think the problem is larger than the
relative quality or lack thereof of the Windows 10 Store. When Apple
launched the iPhone, it created the concept of an app store. Android,
when it debuted, followed suit. Users of these platforms are therefore
used to using the App Store to download or purchase content on iOS or
Android. They are not used to this model in the PC market.
If I want to download a media player, I don’t
think “Let’s see what’s in the Windows Store!” I think “VLC” or even
“MPC-HC.” If I want access to a library of high-quality games, I’ve got
Steam and GOG. If I want to access Facebook, or Instagram, or Twitter,
I’m not going to download an app to do it — why should I, when there’s a
browser or four on my system already?
People don’t want to see ads for software on
their desktop. It’s a cheap trick that reeks of bloatware and
desperation, and it encourages users to think of Microsoft as a hostile
landlord that effectively forces you to look at ads in exchange for the
ongoing use of its software. To those who would vastly prefer to buy
the OS and skip the telemetry, the advertising, and the unwanted
periodic resets to default software, issues like this are a reminder
that the relationship between Microsoft and its users have changed in
ways they rather dislike.
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