Users report disappearing docs. What will day four bring?
Updated Folk keen as mustard to get their hands on the Windows 10
October 2018 Update have reported files being mysteriously deleted by
the upgrade.
It was all supposed to be so much better this time around. Fewer
features, more time spent fixing bugs, and yet here we are. Hot on the
heels of the issues afflicting Intel display audio drivers has come a
growing wave of reports of precious documents going AWOL during the
update.
Unlike the Intel issues, Microsoft has remained tight-lipped. The
Register contacted the Windows maker to find out if it was aware of the
issue but received no response.
While some enterprising souls have used the situation as an opportunity
to sell file recovery software, affected users have been scrambling for
backups in the hope of getting back precious data including photographs
and video.
As yet, there is no clear pattern or way to predict if a user will be
affected - everything seemed to go smoothly for us. However, there are
now enough reports on Reddit or Microsoft's own support pages to
indicate that something is indeed amiss.
The problem appears to be that data stored in a user profile directory
can be deleted. Permanently. Thus users who have cheerfully performed
the update found themselves with a lot more disk space but none of their
precious files. One Redditor reckoned that all files in their Documents
folder had gone but, on the plus side, there was now an extra 60GB of
disk space. Yay Windows.
In the absence of comment from Microsoft, users are performing their own
investigations. Some have suggested the problem may stem from using the
Windows Upgrade assistant or installing from an ISO image rather than
using Windows Update.
Another afflicted user found entries in the migration log files that
pointed to some potential nasties during the profile merge process.
Others have reported seeing entire user profiles deleted, possibly as a
result of overenthusiastic application of group policies aimed at
tidying up older profiles upon restart.
A number of Windows Insiders had also complained about mysterious data
deletions in the run-up to release, but Microsoft would never have
unleashed the upgrade knowing that there were issues, right? Apart from
that whole Task Manager thing, of course...
While Windows 10 does include new functionality that can wipe out a
download directory and clear "Temporary files that my apps aren't using"
in the form of Storage Sense, the reported issues seem a whole
different ballgame.
Knowing that there is a slight possibility that things could be wiped
following the update will make the whole process just that bit more
thrilling.
So check your backups or just hang fire for a bit, m'kay?
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