Earlier this week, Microsoft released
this month's Patch Tuesday updates and unsurprisingly, one of the
bulletins that it included in this new rollout appears to be botched and
is causing trouble on a number of Windows 7 computers.
As we've reported to you a few days ago,
KB3058515 fails to install
for some and is being re-offered again and again, despite the fact that
in Windows Update and in Internet Explorer, the operating system is
listing it as “successfully installed.”
So if it's already installed, why is the update being re-offered every time we start our computers?
That's the question that Microsoft is yet to answer,
but it turns out that these problems aren't entirely new, as a similar
behavior was experienced with another Internet Explorer patch rolled out
in April.
KB3038314
was released as part of the April Patch Tuesday cycle and also brought
improvements for Internet Explorer. But according to the known issues
section on the official page, installing KB3038314 sometimes fails with
error 80092004, which is the exact same error that users are seeing this
month when trying to install KB3058515.
Here's what Microsoft says about the errors you might be seeing when trying to install KB3038314:
code
• After you perform a clean installation of Windows
7 or Windows Server 2008 R2, and then you upgrade from Internet
Explorer 8 to Internet Explorer 11, you may receive an error message
that resembles the following:
Windows Update encountered an unknown error
error code 80092004
•
After the clean installation, Windows Update continues to offer
KB3038314 even though the security update may already be correctly
installed.
If you receive this error message, click About Internet
Explorer on the Help menu to determine whether the security update was
installed. If the Update Versions line shows KB3038314, this indicates
that the security update is correctly installed and that the system is
not in an unprotected state.
Microsoft is researching this problem and will post more information in this article when the information becomes available.
It turns out we got two different updates, same application supposed to be patched, same error, and same behavior after reboot.
Possible fix for KB3058515
Obviously, with Microsoft remaining completely
tight-lipped on this problem, it's really difficult to find a workaround
and stop the update from being re-offered. But what's more important is
to get the update successfully installed, and thus make sure that no
security flaw exists on your computer.
According to posts on Microsoft's Community forums, a possible fix
(this means that it might not work for you, but it's worth a chance
since you don't have another option) is to remove Internet Explorer
completely from their computers and then install it from scratch via
Windows Update.
Once you do that, you will be running Internet
Explorer with KB3038314 and then you can check for new versions in
Windows Update. KB3058515 should then be offered once again and
automatic installation is supposed to be running smoothly.
Note that this workaround might not be effective for
everyone and in case you find another one that solves the problem for
you, use the comment box below to share it with the community.
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