UK Parliament's Public Accounts Committee (PAC) has told HM Courts and
Tribunals Service (HMCTS) that it has "much to learn" as it ploughs on
with its ambitious £1.2bn court digitisation project.
The PAC, which is the House of Commons' public sector spending watchdog,
issued a report today criticising HMCTS for the speed of its reforms,
which have involved large numbers of courts across the country being
closed down and the hasty introduction of digital technology.
"HMCTS has not properly tested the use of new technology in accessing
justice. Although HMCTS assured us that it is testing digital services,
like online forms, with users, this does not amount to a proper
evaluation of the wider impacts of the changes in the real world," said
the PAC.
It also warned that the controversial "conviction by computer" plans
pioneered by HMCTS, in which people accused of crimes will be encouraged
to plead guilty from their phones and pay fines online instead of
questioning what evidence the State has against them, could have
"serious implications".
The six-year project, which was originally projected to last just four,
is intended to save money by modernising the English and Welsh court
systems. The £1.2bn outlay on the project is intended to reduce the
number of physical court hearings in favour of online systems, as well
as seeing the departure of 5,000 court staff.
At the project's intended end date of March 2023 HMCTS will, if the
architects of this scheme get it right, be spending £265m a year less
than they do at present. Unfortunately for the court system's admin
bods, the PAC is not hopeful for them.
"We have little confidence that HMCTS can successfully deliver this
hugely ambitious programme to bring the court system into the modern
age," thundered the PAC. It accused HMCTS of failing to "articulate
clearly what the transformed justice system would look like, which
limits stakeholders' ability to plan for, and influence the changes."
It also warned of "unintended consequences" of wholesale court reforms,
quoting lawyers who accused the government agency of paying "lip
service" to consultations.
Responding to the report, HMCTS' chief exec, Susan Acland-Hood, said in a
statement: “Significant progress is being made to deliver the
programme, including new digital services which have seen high take-up
and satisfaction rates. We will study the committee’s recommendations
and respond in detail."
Legal sources told The Register they were furious over the wider impact
of the changes, with one senior barrister saying: "We have a threadbare
court estate crumbling before our eyes – toilets and lifts that don't
work, roofs falling in – yet the ideological fervour of digitisation
remains unabated without getting the basics right. Access to justice
first, computers second."
"I feel my eyes glazing over at the thought of increased numbers of
citizens being able to collect their criminal records online, seemingly
without any 'advice stage' input from, say, the duty solicitor or indeed
anyone except perhaps Professor Google," lamented pseudonymous blogger
CrimBarrister on her blog. She told us: "£270m pissed up a wall on
Common Platform already and they've apparently done a dozen cases
through it or something.
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